Payment & Delivery
How can I pay?
We accept all major credit and debit cards. Payment is made at the Internet check out, which can be accessed through your Internet shopping bag icon. Remember, you can still change your mind at the checkout as to whether you wish to continue with the purchase.
When do I give my payment details?
Payment is made at the Review Your Order page, which can be accessed through your Internet shopping bag icon. You can still change your mind at this stage. Payment is only made when you click to Place your Order purchase.
When will I be charged?
The full purchase price will be charged to your card upon placement of your order.
What about credit card security?
All credit card numbers are encrypted on your computer when the order is placed using 40 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any of the Website.
You are entitled to cancel any payment due to be made in respect of your order in the event that you discover that your card has been used fraudulently by any unauthorised person to buy goods under this Contract. Your card issuer will be liable to re-credit your debit, credit or payment card in respect of any sums already paid.
If you do discover that fraudulent use has been made of your card you should immediately notify both Wax Lyrical and your card company with full details.
Switch Cards and Issue Numbers?
When using a Switch card please enter the long payment number (the longest number displayed in the centre of the card, not the smaller account number at the base of the card.)
You need only enter an issue number for a Switch card. If your Switch card has no issue number, like some Royal Bank of Scotland cards, then type in a dash "-".
If you experience problems with entering your payment details please do not hesitate to contact our Customer Services team on 01229 461132
What if I want to cancel my order?
You may cancel your Contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. On cancellation within the stated time, payments made by you will be refunded within 30 days.
All goods for return must be returned complete, in perfect condition, unused and with the original packaging.
You will be required to arrange and pay for return of the goods. When returning goods please include the dispatch note that you received with them .We recommend that you obtain proof of dispatch as we cannot accept responsibility for goods lost in transit. We will only refund or provide an exchange for the carriage costs where the item is faulty.
Any item sent back that is unwanted we will not refund the delivery costs. All unwanted items must be sent back on good condition and the packaging must not be opened or damaged in any way.
Cancellation by us
Wax Lyrical reserve the right to cancel this Contract if we have insufficient stock to deliver the goods you have ordered. You will be notified by e-mail and we will re-credit to your account any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your order.
Delivery
When will I receive my order?
Stock permitting, all orders will be delivered within three to five working days which exclude Saturdays, Sundays and Bank Holidays. All dates quoted for delivery are estimated delivery dates only and may be subject to change.
Wax Lyrical accept no liability for loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.
How much will it cost me for delivery?
The cost of UK delivery is a standard £3.
Orders will be dispatched by Royal Mail or Courier depending on size and weight. A signature is required for all deliveries so it is your responsibility to ensure that there is someone available to receive goods at the delivery address you give us.
All goods are insured in transit and any claims for damages must be made to the carrier at the time of delivery, so the goods must be checked before signing for receipt. In the event of any breakages it is necessary to sign and state “received damaged” on the carriers manifest. The damaged items must be retained in case the carrier wishes to reclaim the package. You must notify Wax Lyrical of receipt of damaged goods within seven working days, and we will replace your goods as soon as we can. If the goods are not signed for as damaged on delivery then the customer is liable to pay for the postage for a replacement and postage on the original package is non - refundable.
Do we ship outside of the UK?
Due to the high costs and breakages during transit we do not at present ship outside of the UK.
Faulty and Damaged items?
All our products are checked before leaving our premises if you do find a fault with any item then you must contact us within 7 days of receipt. Wax Lyrical shall have no liability to you unless you notify us within 7 working days of the delivery.
Please call our customer service number on 01229 461132 and we will issue you with a returns authorisation reference. Once your item has been returned and the fault confirmed you will be credited with the full purchase price of the item. If you paid by debit or credit card the card will be credited, you will need to send us proof of postage so that a refund for this can also be made.
If for any reason you have a complaint we will endeavour to do our best and resolve it with you.
